SecurePoint Visitor video guide
Front desk
Lobby and reception staff who check visitors in, print badges and check visitors out.
Site:
Given to:
Questions? Ask:
Scan to watch
www.securepointusa.com/resources/video-guides/front-desk
Start here, in this order (about 5 minutes)
| 1. | SecurePoint Visitor in 90 seconds. The whole visit, start to finish. | 1:17 | |
| 2. | The front desk view. Your main screen, from arrival to check-out. | 0:58 | |
| 3. | How to check in at the kiosk with your QR code. What visitors do at the kiosk, so you can help them. | 0:59 | |
| 4. | When a check-in step is missing. Why a badge is refused, and what to finish first. | 0:42 | |
| 5. | How to print a visitor's badge. Print a badge, step by step. | 0:52 |
When it comes up
| Walk-in check-in. When a visitor arrives without an invite. | 1:04 | |
| Badges that print. How badges print, and how visitors check out with the badge QR code. | 1:07 | |
| How to record a visitor's devices. When your site asks visitors to declare devices. | 0:52 | |
| How to check out at the kiosk. How visitors check out at the kiosk, so you can help them. | 0:59 | |
| When a name looks like a sanctions match. What happens while a reviewer looks at a possible match. | 1:11 | |
| Foreign-person visits. When a visitor is waiting at the kiosk for their host. | 1:13 |
Check how your site is set up
- The front desk view: Revoke is not an early check-out: it records the visitor as denied. Use Check Out for a normal departure.
- When a check-in step is missing: Wherever badge photos are on, which is the default, a missing headshot also blocks the badge.
- How to print a visitor's badge: When you print from the visitor's record on an iPad, the badge goes to your site's Print Connector if it runs one. Otherwise, and always from the check-in result screen, it prints through AirPrint, in black only.
Quick reference
How to check in at the kiosk with your QR code
- Step 1. At the kiosk, tap Scan ID or QR, and show the QR code from your email.
- Step 2. Your details fill in from your invitation. Check them, then continue.
- Step 3. If the kiosk asks, scan the front of your photo ID.
- Step 4. If an NDA appears, read it. You can make the text bigger, and you sign at the end.
- Step 5. Answer any questions your site asks, then take your badge photo if asked. When the kiosk says Checked In, you're done here. Your site can email your host that you've arrived.
How to print a visitor's badge
- Step 1. On the front desk screen, open the visitor's record. Badge is available once they're checked in and cleared. If it lists steps missing for this visit, like the NDA or ID, finish those first, or the badge is refused.
- Step 2. Select Badge to open the preview, and make sure the print check has passed.
- Step 3. Select Print Badge, then finish in your browser's print window if one opens.
- Step 4. The visit record then shows the badge was sent to print.
These short videos support your own staff training records. They do not certify anyone and do not replace your security awareness or export-control training. Questions: support@securepointusa.com
Sign-off sheet
Front desk video guide
Initial below once you have watched the "start here" videos. Keep this page with your own training records. SecurePoint does not receive or store it.
Start here videos: 1. SecurePoint Visitor in 90 seconds (v2), 2. The front desk view (v1), 3. How to check in at the kiosk with your QR code (v2), 4. When a check-in step is missing (v2), 5. How to print a visitor's badge (v2). The version is in parentheses; a re-cut video gets a new one.
Site:
Supervisor:
| Name | Date watched | Initials | Supervisor initials |
|---|---|---|---|
These short videos support your own staff training records. They do not certify anyone and do not replace your security awareness or export-control training. Questions: support@securepointusa.com