Platform contact
Talk to the SecurePoint USA team.
Reach us about Visitor, Education, Trade, Regulated Access, support, partnerships, or security and privacy requests.
Every request is routed to the team that owns it and tracked with a reference ID.
Send us a message
Every request is routed by product and tracked with a reference ID. We typically respond within one business day.
Routing by workflow
Product interest helps us route Visitor, Education, Trade, Regulated Access, support, partnership, and security requests to the right team.
Response commitment
Monday through Friday, 9:00 AM to 6:00 PM Pacific. Security and privacy requests are monitored during business hours.
What we support
The public site, the product lanes, and the support path all route through the same SecurePoint USA team.
Visitor
Visitor compliance, screening, badging, and front desk workflow questions.
Education
School screening, tuition payor workflows, roster imports, and evidence packs.
Trade
Counterparties, buyers, consignees, end users, intermediaries, and release decisions.
Support
Billing, account questions, implementation support, and operational help.
Partnership
Referral, reseller, technology, and strategic partnership conversations.
Security / Privacy
Security reviews, privacy requests, and vendor diligence coordination.
Company and contact information
Reach SecurePoint USA directly using the details below. For urgent security or privacy matters, use the dedicated addresses.
Organization
SecurePoint USA
Address:
United States
Phone: +1 (888) 301-5181
General and product support
Use our main address for demos, product questions, billing, or support coordination.
support@securepointusa.comSecurity and privacy
Use these addresses for security, privacy, or data protection inquiries.
Security: security@securepointusa.com
Privacy: privacy@securepointusa.com
Prefer a simple email? Use our primary support address:
support@securepointusa.comSecurePoint USA supports customer compliance workflows for ITAR, EAR, NIST SP 800-171, and CMMC requirements. We do not imply government certification or endorsement.
SecurePoint USA LLC is a U.S. company and is not affiliated with Securepoint GmbH or other vendors named Securepoint.